There are no refunds and purchases are final! Although we all know that mistakes do occur, and no one is perfect! Amazing Beauty Essentials LLC asks that each client ensure their mailing address matches the form of payment address. Please make sure you enter your mailing address properly. We will not ship to P.O. boxes and ask that you understand! Ensure you are ordering the proper product/products before making the payment. This will prevent unnecessary issues from occurring. However, in the event you realize a mistake has been made, please let us know at your earliest convenience. We will do our best to accommodate you only, before the package has been shipped. However, if your package has been shipped it is out of our hands. There are no exchanges if your package is already on its way!